Shipping & Billing

How often are records sent out?

We individually curate, pack, and ship all Record Club packages once a month. Our goal is always to have your new music printed, packed, and in the mail before the next renewal date hits, though final delivery timing depends on the postal carrier.

To keep our independent label and distributor ordering synchronized, our billing system operates on a fixed calendar-date schedule. No matter what day of the month you initially join, all subsequent monthly renewal charges will always align to the 23rd.

How does the initial billing cycle work?

To ensure you have time to receive and listen to your records before being charged again, our system creates a buffer between your first and second payment:

Signing up early/mid-month: If you sign up on April 7th, your next charge will be May 23rd.

Signing up late-month: If you sign up on April 28th (after that month's shipping cycle has closed), your next charge will skip May entirely and land on June 23rd.

Note: Because of this built-in buffer, the timeframe between your initial sign-up payment and your second automated charge will always be longer than 4 weeks (and can be up to 8 weeks if you join late in the month). Rest assured, you will receive exactly one curated package for every monthly payment made.

How soon after sign up will I receive my records?

Because each ISC Record Club package is curated individually based on your musical tastes, please allow 2 to 4 weeks after your initial registration for your first box to ship.

Do you ship Internationally?

Yes, we ship worldwide via UPS. Please note that while international orders include tracking, they cannot be insured. ISC is not responsible for packages lost, delayed, or damaged in transit internationally, and we cannot offer refunds for missing international shipments. International subscribers assume all risk for local postal carrier delivery.

 

Cancellations & Account Changes

Can I cancel at any time?

Yes! You can cancel your subscription at any time by emailing us at hello@insheepsclothinghifi.com. If your payment for the current 30-day cycle has already processed, you will still receive that month's curated package, and your subscription will terminate immediately after.

How soon after sign up will I receive my sign up bonus (tote, slipmat, etc.) ? 

Sign up bonuses ship out with your records after the 3rd payment has cycled. If you would like to cancel your subscription before the 3rd payment, you are no longer eligible for the tiered sign up bonus.

Can I make changes to my subscription or genre preferences?

Absolutely. At the moment, all genre preference updates, account changes, and general questions are handled manually. Just drop us a line at hello@insheepsclothinghifi.com and we’ll update your profile for future selections.

 

Curation & Returns

How are my records selected?

We curate your box using the genre tags you select at checkout, your active collection notes, and anything you leave for us in the notes section. The notes section is your best tool: feel free to link your Discogs page, list specific instruments or sub-genres you dislike, or call out favorite independent labels you love.

What if I already own one of the records I receive?

If we accidentally send a duplicate of something already in your collection, send a photo of both copies to hello@insheepsclothinghifi.com and we will gladly swap it out for a different title.

Pro Tip: Sharing a link to your www.discogs.com profile is the best way to help us avoid duplicates! If you don't use Discogs, we will naturally lean toward newer releases and obscure, deep-cut catalog pulls to minimize the chances of a crossover.

What if I don’t like the records I received?

We do not accept returns based on personal taste, but will gladly take feedback if you didn’t like one or more of the Record Club selections. Please send us an email with notes on which records you didn’t like and we’ll work to improve future selections. Feel free to be as detailed as you can with your suggestions. The more info we have the better!

Are these new or used records?

Every record included in our tiered subscriptions is brand new, unplayed, and sourced directly from official distributor or independent label stock.

Are returns accepted for damages?

Yes. If a record arrives physically damaged or has a manufacturing defect, please notify us within 14 days of delivery with photos/video of the issue, and we will issue a replacement.

 

Custom Requests & Gifts

Can I substitute records in my month’s subscription with records in the ISC store?

If you see a record you’d like from the store, please let us know at hello@insheepsclothinghifi.com. If the record is still in stock, we should be able to add it to your next bundle.

Can I request certain records?

No, unfortunately, we cannot guarantee specific record requests for your monthly club but are open to any and all suggestions to help get a better understanding of what you would love to hear!

Can I purchase a record club subscription as a gift?

Yes! To gift a subscription, leave the genre and preference fields blank at checkout and enter the recipient's email address in the designated "Gift" field. We will reach out to them directly to gather their musical preferences.